betph Privacy Policy

1. Information We Collect

When you register and use betph, we collect certain personal information necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data such as your IP address, device type, browser information, and session activity to help us maintain platform security and improve your experience. All information collected is limited to what is reasonably necessary for the purposes described in this policy. You may be asked to provide additional identity verification documents if required by our compliance procedures.

2. How We Use Your Information

betph uses your personal information primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and provide access to our games including bingo, live casino, and slot games. We also use your data to verify your identity, detect and prevent fraud, and comply with our legal and regulatory obligations under Philippine law. From time to time, we may use your contact details to send you important service updates or account notifications — we do not send unsolicited marketing messages without your consent. Your data may also be used to analyse platform usage patterns so we can improve our services and fix technical issues more efficiently. We will never sell your personal information to third parties for their own marketing purposes.

3. Data Sharing and Disclosure

betph does not share your personal information with third parties except where necessary to operate our platform or comply with legal requirements. We work with trusted payment processors and identity verification providers who are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are required by law, court order, or regulatory authority to disclose your information, we will comply with such requirements. Wewill always aim to notify you of any such disclosure where we are legally permitted to do so. Any third-party service providers we engage are required to maintain appropriate security standards and are prohibited from using your data for any purpose beyond what is strictly necessary.

4. Cookies and Tracking

betph uses cookies and similar tracking technologies to keep your session active, remember your preferences, and help us understand how players navigate our platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us identify which features are most useful to Filipino players so we can continue improving the overall experience. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some features of the platform work. We do not use tracking technologies to serve third-party advertising on our platform.

5. Data Security

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using secure protocols. Access to personal data within betph is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and promptly address any vulnerabilities identified. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.

6. Data Retention

betph retains your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations. Transaction records and identity verification documents may be kept for a minimum of five years to comply with anti-money laundering requirements. Once your data is no longer needed for any lawful purpose, we will securely delete or anonymise it. You may request the deletion of your account and associated personal data by contacting our support team, subject to any legal retention obligations that apply.

7. Your Rights

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 regarding your personal information held by betph. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate, and to object to certain types of processing. You may also request the deletion of your personal data where there is no longer a lawful basis for us to retain it. To exercise any of these rights, please contact our support team and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly and transparently.